1. Introduction
Driver Circus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet tracking and security monitoring services.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Name, email address, phone number, and company information
- Fleet size and device information
- Payment and billing information
- Communications with our support team
2.2 Information We Collect Automatically
When you use our services, we automatically collect:
- Device information (GPS location, device type, operating system)
- Usage data (features used, time spent, access patterns)
- Log data (IP address, browser type, access times)
- Fleet tracking data (device locations, routes, events)
2.3 DC Application Data Collection
Important Notice: The DC App is private software installed by authorized representatives of Pi-Trace LLC or Driver-Circus. You acknowledge and understand that:
- The DC App tracking software is intentionally designed as a computer monitoring application that, by definition, performs data exfiltration for tracking and monitoring purposes.
- This software collects comprehensive device and usage data as part of its core functionality.
- Data collection occurs automatically once the software is installed and authorized on your devices.
By accepting this Privacy Policy, you explicitly consent to the data collection practices of the DC App and understand the nature of the monitoring software.
2.4 Knowledge Base and AI Assistant Data
Important Warning: The Knowledge Base feature uses third-party AI services to answer questions. You must exercise caution when using this feature:
- Do not submit sensitive personal information including but not limited to: Social Security numbers, credit card numbers, passwords, medical information, or any other personally identifiable information
- Do not submit confidential business data including proprietary information, trade secrets, or confidential company data
- Questions and responses may be processed by third-party AI services and are subject to those providers' privacy policies and terms of service
- We do not store your questions or AI responses, but third-party AI providers may process this data according to their policies
By using the Knowledge Base feature, you acknowledge that you understand these limitations and agree not to submit sensitive or confidential information.
2.5 Third-Party Data Sources
Our location tracking services rely on third-party satellite and GPS data providers. Important information:
- We do not own or operate satellites. Location data is provided through third-party satellite/GPS services
- Third-party providers may collect and process location data according to their own privacy policies
- While we own the data collected by the DC App (phone metrics, device information, and location data as collected and processed by our application), we do not own the underlying satellite infrastructure or raw satellite data
- Location accuracy and availability depend on third-party services and may vary
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Shared Data Ownership: Pi-Trace LLC and Driver-Circus share ownership of data collected through the Service for quality assurance purposes to support the Product and the Service. This shared ownership allows both entities to access and use the collected data to improve service quality, provide support, and ensure proper functioning of the tracking and monitoring systems.
- Third-Party AI Services: When you use the Knowledge Base feature, your questions are processed by third-party AI service providers. These providers may process this data according to their privacy policies and terms of service. We do not store your questions or AI responses, but third-party providers may retain this data for their service operations.
- Third-Party Satellite/GPS Providers: Location data may be processed by third-party satellite and GPS service providers to deliver location tracking features. These providers operate under their own privacy policies and terms of service.
- Service Providers: With third-party vendors who perform services on our behalf
- Business Transfers: In connection with any merger, sale, or acquisition
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you have given us explicit permission
5. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: Driver Circus Privacy Team